Our main internal communication channels are:
- Crisp Unconference twice per year.
- Pulse meetings (or mini-conferences). These happen about twice per year, in between the unconferences. Typically a half day or whole day with some kind of theme, like “how we make decisions” or “how we handle conflict” or “how we run courses”.
- Team mailing list – a single mailing list with everyone on it. We use simple email conventions to separate must-read stuff from general discussions, and the Bun protocol to route client inquiries to the right consultant.
- Board meetings every month.
- Slack for chattier stuff (previously Skype)
- Signup – a homegrown tool used for sending invites and keep track of who is coming to a meetup. We use it for things like keeping track of who is coming to the next unconference.
Most decisions are made, and most problems solved, in one of the above forums.
A lot of good communication also happens at our hack-summit, although the purpose is more to geek out together than to communicate :)
Where we store info:
- Google Docs – we used it for almost everything now a days. Our main doc is the dashboard
- Wiki – used to be our communication hub, but now it’s rarely used (because of google docs)
- Dropbox – we have a dropbox business account that we used for shared docs that don’t fit in google docs.
- GitHub – a github organization account for shared code and, well, the Crisp DNA that you are reading right now.
How we communicate with the outside world:
- Our website – www.crisp.se
- Our blog – blog.crisp.se
- A mailing list for our customers and course participants, we send information about upcoming courses about once or twice per quarter.
- Twitter – our twitter handle is @crisp_
- … but the biggest channel of communication is of course the personal and informal channels – Crispers tweeting, blogging, and talking to friends and customers. Together we have a huge network!